faqs

• What are the GUTPROtein Foundational Health Solution Plans and how do they differ from the existing Single Hero Plans and Build-Your-Own (BYO) Solution Plans?
  The GUTPROtein Foundational Health Solution Plans are fixed bundles comprising 3 of our most powerful products – Nutrilite Soy Protein Drink, Nutrilite Mixed Fiber Powder and Nutrilite Botanical Beverage Mix Chicory Root Extract with Probiotics – to help you achieve optimal gut health and overall wellbeing. There are two solutions available under the GUTPROtein Foundational Health Solution Plans, in which you can choose different flavours of the Nutrilite Soy Protein Drink to pair with Nutrilite Mixed Fiber Powder and Nutrilite Botanical Beverage Mix Chicory Root Extract with Probiotics.
  
  Build-Your-Own (BYO) Solution Plans offer the flexibility for you to personalise and design your own health and wellbeing solutions with your favourite Nutrilite or selected XS products, based on your budget. There are 4 solutions available, differentiated in terms of price, to better cater for everyone’s needs.
  
  Single Hero Plans offers 9 essential must-have Nutrilite or ARTISTRY products to target your specific health and beauty needs.
  
  All the above Amway Loyalty Programmes (ALP) plans are inclusive of attractive product eCoupons, as well as additional GWP/PWP for the GUTPROtein Foundational Health Solution Plans* and Build-Your-Own (BYO) Solution Plans**.
  
  *Eligible to GWP 1x Nutrilite Shaker Cup (available for a limited time only: 1 Sep- 30 Nov 2024)
  **Eligible to PWP 1x Health Screening Pass (HSP), which are valid for Malaysian ABOs and APCs only
  
  
• Can I modify the product components of the GUTPROtein Foundational Health Solution Plans during the subscription period?
  For GUTPROtein Foundational Health Solution 1, you have the flexibility to modify the flavour of the Nutrilite Soy Protein Drink (Soy Protein 450g/Green Tea Protein/Chocolate Protein/Mixed Berries Protein) to pair with Nutrilite Mixed Fiber Powder and Nutrilite Botanical Beverage Mix Chicory Root Extract with Probiotics, before the next processing date.
  
  However, for GUTPROtein Foundational Health Solution 2, it is fixed at the Nutrilite Soy Protein Drink 900g and no modification is allowed except for the quantity of the plan subscription.
  
  
• Are the GUTPROtein Foundational Health Solution Plans with the free shaker only available for a limited time? How can I set up automatic renewals?
  Yes, the GUTPROtein Foundational Health Solution Plans that include a free shaker are only available from 1 Sep to 30 Nov 2024. Subscriptions made during this period will last for six months and will not automatically renew. For example, if you subscribe for Solution 1 or Solution 2 on 30 Nov 2024, you will receive the shaker and your ALP cycle will end in Apr 2025, without renewal.
  
  However, you can still subscribe to the GUTPROtein Foundational Health Solution Plans after 30 Nov 2024. The only difference is that these plans will come with a different SKU number and will not include the free shaker.
  
  So, if you'd like to receive a free shaker, make sure to subscribe to one of the GUTPROtein Solution Plans between 1 Sep – 30 Nov 2024.
  
  
• Does Build-Your-Own (BYO) Solution Plans operate on a “fixed solution” mechanic?
  There are no “fixed solutions” for Build-Your-Own (BYO) Solution Plans. The solution images shown for BYO Solution Plans on Amway website serve as suggestions only. You have the freedom to customise your own solution by adding your favourite Nutrilite or selected XS products based on your budget and needs.
  
  Don’t know where to start? CLICK HERE for some recommendation of health solutions.
  
  
• What are the available products available for Build-Your-Own (BYO) Solution Plans?
  There’s a vast variety of Nutrilite (all SKUs with PV/BV except bundles/sales aid) and selected XS products (XS IGNITE Blood Orange Fruit Drink Base With Isomaltulose & L-Glutamine and XS Wildberry Flavoured Drink Premix) available for your selection. When viewed after you have logged in, it comes with a built-in ‘stock status’ filter to help you filter the available products and start customising your own health solutions.
  
  There is also a filter option as well for you to sort by ‘price’ and ‘name’ while searching for the product.
  
  
• Can I modify the product components of Build-Your-Own (BYO) Solution Plans during the subscription period?

  You have the flexibility to modify the product components of your Build-Your-Own (BYO) Solution Plans. Simply adjust the product quantity or add on alternative products, provided it is within the selected solution price range.
  
  However, you are not allowed to remove the original selected products. You will also need to stay consistent to your chosen variant throughout the 6-month subscription. No revision of flavour or count size is allowed during your subscription period.

  Example:
  You have a subscription plan under BYO Solution 2 (RM400-RM599) with the products below:

  • 1x Nutrilite Soy Protein Drink- 450g (RM121.50)
  • 2x Nutrilite Botanical Beverage Mix Chicory Root Extract with Probiotics (RM332.00)
  • Total: RM453.50

  
  Scenario 1: Product quantity adjustment

  ✓ 2x Nutrilite Soy Protein Drink - 450g (RM243.00)
  ✓ 1x Nutrilite Botanical Beverage Mix Chicory Root Extract with Probiotics (RM166.00)
  
  Total: RM409.00 (It is allowed as it still falls within the price range of BYO Solution 2)

  
  ✖ 1x Nutrilite Soy Protein Drink - 450g (RM121.50)
  ✖ 1x Nutrilite Botanical Beverage Mix Chicory Root Extract with Probiotics (RM166.00)
  
  Total: RM287.50 (It is NOT allowed, as you have not met the minimum total price required for BYO Solution 2. You will need to add on alternative products to meet the minimum requirement in order to proceed)

  
  Scenario 2: Add on alternative product(s)

  ✓ 1x Nutrilite Soy Protein Drink - 450g (RM121.50)
  ✓ 1x Nutrilite Botanical Beverage Mix Chicory Root Extract with Probiotics (RM166.00)
  ✓ 1x Nutrilite Bio C Plus All Day Formula - 120 tab (RM141.50)
  
  Total: RM429.00 (It is allowed as it still falls within the price range of BYO Solution 2)

  
  ✖ 1x Nutrilite Soy Protein Drink - 450g (RM121.50)
  ✖ 2x Nutrilite Botanical Beverage Mix Chicory Root Extract with Probiotics (RM332.00)
  ✖ 1x Nutrilite Mixed Fiber Powder (RM167.00)
  
  Total: RM620.50 (It is not allowed, as it has reached the maximum allowed price for the BYO Solution 2. You can make another selection or proceed to subscribe to BYO Solution 3)

• Is there any special exclusion for Build-Your-Own (BYO) Solution Plans?
  New Nutrilite products will only be added to the ALP BYO list starting from the third month after their launch. For example, the new Nutrilite Daily Multivitamin and Multimineral Plus Tablet (125167), which launched in Sep 2024, will be available for ALP subscription starting from Nov 2024.
  
  If any Nutrilite product experiences an unforeseen extended TNA period (more than two months), it will be temporarily removed from the ALP BYO list. In the meantime, you can continue subscribing to other available SKUs.
  
  Once stock is replenished, the product will be re-added to the list. This ensures that stock shortages have minimal impact on your ALP plan, as any SKU with TNA status places the entire ALP plan ON HOLD until the product becomes available again.
  
  
• Can I increase the quantity of subscribed products during the subscription period?
  Yes, you can increase or decrease the quality of the subscribed products (but not less than 1ea), before the next processing date.
  
  
• What is the Amway Loyalty Programme (ALP)?
  The Amway Loyalty Programme (ALP) allows you to enjoy an online standing order on your credit or debit card to purchase selected Amway products for 6 consecutive months with great rewards. You can order your favourite Nutrilite, XS or ARTISTRY products for 6 consecutive months with awesome benefits, hassle-free.
  
  
• Who is eligible to subscribe to ALP?
  Both Amway Business Owners (ABOs) and Amway Privileged Customers (APCs) are eligible to subscribe to the ALP. APCs will be limited to 3ea per SKU per day as per their subscription plans.
  
  
• How does the ALP work?
  Subscribe to your chosen plan for your favourite products for 6 months. They will be delivered directly to you every month. Besides free delivery, you also get to enjoy great rewards with attractive product eCoupons.
  
  
• Am I entitled for full PV/BV?
  Yes, you are entitled to full PV/BV for 6 months.
  
  
• What are the products offered under the ALP?
  To view all products offered under the ALP, kindly refer to:
  
  Malaysia: amway.my > Amway Loyalty Programme
  Brunei: amway.com.bn > Amway Loyalty Programme
  
  
• Will my subsequent cycles get charged on the processing date that I have selected?
  You will be charged on the following day (early in the morning) after your selected processing date.
• Why are the payments processed the next day and not on the processing date itself?
  This is to allow the system to ensure all the orders on that particular processing date are collected. This also minimises any missed out orders on that particular processing date.
  
  
• Do I need a minimum purchase amount of RM200 to enjoy free delivery?
  No. You will enjoy FREE delivery with any subscription of the plans under the ALP.
  
  
• Can I choose to pick up the ALP products from Amway Shops?
  No, only ONLINE orders and deliveries to your chosen address are available.
  
  
• Upon subscription, when will my credit/debit card get charged?
  If you have selected a processing date which is after the date you subscribed, the system will charge your card on the following day (in the morning). If you have selected a processing date before the day you subscribed, the payment will only go through the following day (in the morning) on your selected processing date.
  
  Example 1: Today is the 5th of the month and you subscribed to an ALP plan, and you have selected your preferred processing date to be the 5th of every month. Your first payment will be processed on the 6th, early in the morning. Payments for the following months will continue to be processed on the 6th of every month.
  
  Example 2: Today is the 5th of the month and you subscribed to an ALP plan, and you have selected your preferred processing date to be the 4th of every month. Your first payment will be processed on the 6th, early in the morning. Payments for the following months will continue to be processed on the 5th of every month.
  
  Example 3: Today is the 5th of the month and you subscribed to an ALP plan, and you’ve selected your preferred processing date to be the 10th of every month. Your first payment will only be processed on the 11th, early in the morning. Payments for the following months will continue to be processed on the 11th of every month.
  
  
• What payment methods are available?
  Only credit/debit card payments are accepted. Please make sure the credit/debit card has sufficient limit/funds to avoid payment failures. Payment through online banking is NOT allowed.
  
  
• Will my card be charged for 6 months (full plan payment) (in one single transaction) once I am subscribed to the ALP?
  No. Your card will only be charged monthly when you subscribe to the programme but your first month payment must be successful for the programme to continue. In short, there are NO one-off payments.
  
  
• How do I know that my ALP subscription is successful?
  You will receive an email notifying you of your successful ALP subscription. You will also receive an SMS and email for any failed payments. The SMS and email for failed payment will only be sent ONCE to notify you. Please ensure you have a VALID mobile number and email address for your account to avoid any miscommunication and do check them diligently.
  
  Upon receiving the notification, kindly take the necessary actions to reactivate your payment in ensuring your subscription(s) remain active.
  
  
• IMPORTANT: What should I do when I receive an SMS notifying me that my payment has failed?
  The first monthly payment must be successful for the ALP to continue. If your first monthly payment fails, you will not be able to subscribe to the programme. For any failed payment from the second to the sixth months, you will need to login to amway.my to update your payment/card details, and then go to Order History > Pending Order page to MANUALLY click on the PAY NOW button to reprocess the payment within 14 days. Failure to do so will warrant an automatic termination of the ALP.
  
  
• How long is the duration of this programme?
  The duration of the ALP is 6 months (per cycle) for each selected plan.
  
  
• When will I get my rewards for my subscribed plan?
  You are entitled to Amway product eCoupons on months 3 and 6.
  
  
• Can I have a PWP Health Screening Pass (HSP) at any month during my subscription?
  PWP Health Screening Pass (HSP) is only eligible for Build-Your-Own (BYO) Solution Plans on Month 1 of your subscription plans. It is only valid to Malaysian ABOs & APCs.
  
  
• Can I choose to have the GWP 1x Nutrilite Shaker Cup anytime during my subscription?
  The GWP 1x Nutrilite Shaker Cup is given on Month 1 of your subscription of the GUTPROtein Foundational Health Solution Plans. It is available for a limited time only.
  
  
• Can I cancel my ALP after I have subscribed?
  Yes, you can cancel your subscribed ALP anytime (at least 2 days prior to the card charging date for the next order cycle). However, any cancellation will result in disqualification of all your ALP offers/incentives.
  
  
• Will there be any cancellation fees?
  No.
  
  
• Can I partially cancel my ALP?
  No partial cancellation is allowed. Cancellation of the ALP programme is applicable to the whole programme.
  
  
• How many ALP plans can I subscribe to?
  As an ABO, you can subscribe to as many plans as you like once your profile(s) is created. For APCs, you will be limited to 3ea per SKU per day for each subscription plan. For normal purchases, and if there is any promotion/launch limit, the ALP item quantity will be calculated as part of your APC limit.
  
  
• Can I reactivate my ALP after any cancellation?
  After cancellation, your ALP WILL NOT be reactivated. You will have to subscribe again for a new ALP cycle.
  
  
• Can I create more than one profile?
  Yes, you can create more than one profile, with different processing dates, different credit/debit card details and/or different delivery addresses for each of the profiles. Just make sure you do not use the same profile name, same processing date, same credit/debit card details and same delivery address that has been used to create other profiles.
  
  
• Can I volume down my subscribed ALP to my downlines?
  No, volume down for ALP plans are NOT ALLOWED.
  
  
• Can I view my downlines’ ALP orders?
  Yes. You can view them under Business Center > Downline (Group) Management > Downline Status Report > Downline ALP Status Report.
  
  You will be able to view your downline ALP Order History and upcoming ALP Subscription Status (Forecast). The Downline ALP Status Report can only be viewed by Platinums & Above.
  
  
• Let’s say upon successful ALP subscription, during the same period, there is a Nutrilite, XS or ARTISTRY (selected product) promotion happening that month. Can I still participate in that promotion?
  Yes, you can still participate in that promotion and postpone your ALP subscription if you wish. However, you are only allowed to postpone once for each cycle, for quantities equal to or more than the subscribed quantity.
  
  
• Can I use products under ALP plans as qualifying items for any ongoing Nutrilite, XS or ARTISTRY (selected product) promotions?
  No, ALP plans are not included in the list of qualifying items for any ongoing Nutrilite, XS or ARTISTRY (selected product) promotions.
  
  
• How do I return products purchased under the ALP?
  Products purchased under the ALP are NON-RETURNABLE and NON-REFUNDABLE.
  
  
• Can I switch plans during the duration of my ALP?
  NO. You will have to cancel your current ALP plan and subscribe to a new ALP cycle.
  
  
• Can I use any other Nutrilite, XS or ARTISTRY (selected product) promotion coupons on top of my ALP order to enjoy more discounts?
  No. ALP is independent from any ongoing Nutrilite, XS or ARTISTRY (selected product) promotion offers. ALP purchases are not valid with any ongoing promotion or offer, i.e. Purchase With Purchase (PWP)/Gift With Purchase (GWP) or with any other marketing-related promotions during the programme period.
  
  
• Will my ALP plan auto-renew once my cycle has come to an end?
  GUTPROtein Foundational Health Solutions Plans: No, plans subscribed from 1 Sep - 30 Nov will not auto-renew.
  
  Build-Your-Own (BYO) Solution and Single Hero Plans: Yes, the Auto-Renew Subscription feature is set by default during your subscription to ALP so that your subscription will auto-renew upon the end of your ALP cycle. This way, you don’t have to worry about missed re-orders.
  
  
• Can I deactivate the Auto-Renew Subscription feature if I do not want to auto-renew upon the end of my ALP cycle?
  Yes, you may “uncheck” the box next to the Auto-Renew Subscription option before you create your profile and subscriptions.
  
  
• Can I deactivate the Auto-Renew Subscription feature after I have subscribed to the ALP?
  Yes, you can.
  
  Log in to amway.my > My Account tab (the tab with your name) > My ALP > My ALP Profiles > Click on the profile that you wish to view > Click on Details on the ALP line/product that you wish to deactivate > Uncheck the Auto-Renew Subscription box when you are in the product details page.
  
  Nevertheless, for ongoing ALP subscription cycles, deactivation will only take place before the next upcoming processing/payment date of a new cycle. Once deactivated, it will remain deactivated for your subsequent cycles until your current plan cycle ends. ends. To reactivate it, you will have to go through the same steps above and select the Auto-Renew Subscription box.
  
  
• I am a Malaysian, but I work and stay in Singapore. Can I subscribe to ALP plans from Malaysia or vice versa?
  No cross-country subscriptions are allowed for ALP. However, a Malaysian ABO who activated their business activity in Singapore and also has a residential address in Singapore, can subscribe to the ALP plan(s) in Singapore.
  
  
• Who should I contact for more enquiries?
  For more enquiries, please contact us at myhelpdesk@amway.my or call our Customer Careline number at 03-7946 2800.